01
Live customer roleplay
Voice or text scenarios with realistic Cox customers — billing, mobile, retention, upgrades.
HSC Communications · Sales Coach
Practice the sales floor before you're on it.
Live voice and text roleplays with realistic Cox customers, graded on the exact techniques HSC's top performers use every day.Practique escenarios reales, reciba calificación y complete sus módulos de entrenamiento.
01AI sales coach
02Cox retail scenarios
03Manager visibility
04Bilingual EN / ES
Customer
"I'm just here to pay my bill... but honestly it keeps going up every month."
You
"Let's fix that. While I pull up your account, mind if I check what promotions you qualify for?"
Beat hit · review_permission
Service first, earned the account review. Now anchor a plan and offer a value swap.
Coach signalHSC 25/26
What the coach does
A practice floor and a scorecard for every Cox retail rep.
Real customer scenarios, real grading, and real accountability — built around the way HSC actually sells Cox internet, mobile, TV, and business services.
02
Graded on top-performer moves
Every session scored against real HSC top-performer techniques: permission, discovery, value framing.
03
Assigned training modules
Managers push targeted modules by store. Reps see exactly what to practice this week.
04
Performance visibility
Live scorecards for reps, floor coaches, and managers — with drill-down by rep, store, and skill.
Ready when you are